Accelerating market adoption of digital transformation means getting employees and clients digitally fluent on your latest products and technology. Fast!
The Industry Challenge
Financial institutions are facing mass disruption. Digital transformation is perhaps the biggest innovation or cluster of innovations in retail banking in years, arguably in a century. Every part of a bank’s business is facing increased competition due to new market entrants, increasing mobile/digital adoption and shifting consumer expectations. Mobile banking and digital channels will become the primary way many, perhaps most clients interact with their banks.
Today’s employees and clients are facing a huge challenge: getting the right knowledge at the right time delivered in real-time so they can keep up with the pace of modern business. Financial Institutions need to innovate, arguably faster than their customers are. Retail banking is changing drastically and the front line employees are ill-equipped to manage this transition. Legacy systems are not built for this new reality: they are not mobile, they are not built for agile product development and are not accessible in branch or online.
The Opportunity with Horizn
For us at Horizn we also know that, “build it and they will come” is a myth. We believe in the need for digital and cultural transformation, both for the bank employees and for the clients they serve. With hyper acceleration the pressure to build ahead of the market is great, at minimum the race to stay ahead or to keep pace with the competition is at a critical juncture.
This is where we come in… To gain adoption of new technology with clients, banks need to make certain that the right knowledge at the right time is delivered directly to their clients in real time, anywhere. With the Horizn platform we can help you increase digital adoption and usage with front-line staff, customer service and directly with clients. This is what we specialize in and we have the results with large financial institutions to prove it. The always-on Horizn platform helps you with speed to market, we make certain your employees and clients are knowledgeable on day one of launching your new products and features.
Horizn’s Go-To-Market Platform is a category-defining financial services platform for rapid adoption of digital transformation with employees and clients.
Horizn’s Employee Training Module is being used by all employees, especially front-line and call centre employees. The platform’s unique methodology ensures all employees are digitally fluent in real-time and anytime on your latest digital innovation.
Horizn’s In-Branch Retail Demo module lets front-line employees demo product features directly to clients on the retail floor. The platform can be used on kiosks and tablets with clients directly. With the platform your customers can engage on tablets or kiosks in-branch and learn about your latest innovation right on the spot.
Call Center Support
Horizn’s Call Center Support module is designed to support call center employee learning and the sharing of product information with customers. The module enables call center employees to easily and directly transfer knowledge about your latest digital innovation and new products to customers.
Customer Knowledge and Adoption
The Customer Knowledge and Adoption module ensures that your customers understand and learn how your new digital innovation works. It is designed to be used by customers and it helps increase customer adoption.